Policies & Procedures

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Travel Temperature Policy

At East Central Chiropractic & Rehab, the safety of our practitioners and staff is our top priority. Due to extreme weather conditions, we have implemented a Travel Temperature Policy to ensure safe travel to our satellite clinic locations.

Policy Statement:

If the outside temperature, including wind chill, reaches -35°C or lower, our practitioners will not travel to satellite clinic locations. This policy is in place to prevent travel-related hazards, such as poor road conditions, vehicle malfunctions due to extreme cold, and safety risks for both our team and patients.

How This Affects Your Appointment:

If travel is canceled due to extreme cold, affected patients will be contacted as soon as possible.
Appointments will be rebooked for the next available date at the same satellite clinic or at our main location if preferred.
We encourage patients to plan ahead and check for weather updates, especially during winter months.

How We Determine Cancellations:

We use reliable weather sources (e.g., Environment Canada) to monitor temperature and wind chill.
Decisions are made the evening before and confirmed the morning of travel.
If cancellation is necessary, notifications will be made via phone call. If the call is not answered, a voicemail will be left, and patients may also receive an email notification.

Exceptions:

Main Clinic Appointments: This policy applies only to satellite clinic travel. Appointments at our main location will proceed as scheduled unless otherwise notified.

Stay Updated:

To stay informed about weather-related cancellations:

Check our website: www.eccrehab.com
Follow us on social media for updates.
Ensure your contact information is up to date with our office.

We appreciate your understanding and cooperation in keeping everyone safe during extreme weather conditions. If you have any questions, please contact us at 403-854-2110.

Billing & Payment Policy

1. Payment Responsibility

Patients are responsible for all charges incurred during their visit. Payment is due at the time of service unless prior arrangements have been made.

2. Insurance Billing

We accept most major insurance plans. However, it is the patient's responsibility to verify coverage and benefits with their provider.
Patients are responsible for co-pays, deductibles, and any services not covered by their insurance.
Our clinic can only direct bill for a patient’s primary insurance coverage. If a patient has secondary insurance, they must submit claims to their secondary provider on their own.
Insurance claims will be submitted on behalf of the patient, but any outstanding balances remain the patient’s responsibility.

3. Co-Payments & Deductibles

Co-pays and deductibles must be paid at the time of service.

4. Self-Pay & Out-of-Pocket Payments

For patients without insurance or those opting for self-pay, full payment is required at the time of service.

5. Payment Methods Accepted

We accept cash, credit/debit cards, cheque, and etransfer.

6. Appointment Cancellations & No-Shows

We understand that sometimes schedules change. While we do not charge a missed appointment fee for chiropractic services, we kindly ask that you provide at least 24 hours’ notice if you need to cancel or reschedule. This allows us to accommodate other patients who may be waiting for an appointment.

7. Refunds

Any refunds on products (such as braces, pillows, or supplements) must be in unopened, original packaging and returned within 14 days with proof of purchase.

8. Outstanding Balances & Collections

Outstanding balances must be paid within 30 days.